Login Instructions for the Customer Portal

Click on the ‘Pay Online’ button to access the Portal Login screen. You will then be taken to the Customer Portal Login Screen.

If you have not accessed the portal before, you will need to setup your account and password before you use the portal. To do this, locate on the bottom of the Customer Portal Login screen, the section called ‘First Time Customer Portal User’. Click on the ‘Enable Portal Access’ button to enter your email address, account number (your account number is located on your bill), and a password used to access the Portal.

Enter your password twice to make sure it is accurate.

Check the box next to ‘ I agree to the Terms of Use for this website’

Then press the button ‘Enable Online Access Now’

If everything is in order, you will be logged into the Customer Portal and taken to the home screen of your account.

Now that your account is setup, click the “Make Credit Card Payment” link, accept the convenience fee option, and click the “Pay” button. Upon completion, you can click “Close” and then “Log Off” on the left-side of the screen.

If payment is not honored by your financial institution, a $35 service fee and any applicable interest and penalty will be assessed.

Pay Online

Automatic Direct Debit may be an option for you. Go to the Accounts tab in the payment portal to sign up. You will normally receive acknowledgement within 7 days where, if approved, you will be required to provide a signed Authorization Form. Credit Card and ACH Direct Debit processing fees apply. The current ACH Direct Debit processing fee is $1.50 per transaction.

We do not accept credit card payments in person or over the telephone. Customers can only pay via the portal.  You may use the Portal to review your account only and still make payment by check in person or by mail.

Questions?  Call our Treasurer at 208-265-8339.